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"Inter-dependent, heterogeneous, and time-varying service-time ..."
Rouba Ibrahim et al. (2016)
- Rouba Ibrahim, Pierre L'Ecuyer, Haipeng Shen, Mamadou Thiongane:
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers. Eur. J. Oper. Res. 250(2): 480-492 (2016)
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