"Towards "zero abandonments" in call center performance."

John C. Duder, Moshe B. Rosenwein (2001)

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DOI: 10.1016/S0377-2217(00)00289-7

access: closed

type: Journal Article

metadata version: 2020-02-21

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John C. Duder, Moshe B. Rosenwein:
Towards "zero abandonments" in call center performance. Eur. J. Oper. Res. 135(1): 50-56 (2001)

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