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"Developing a step-by-step effectiveness assessment model for ..."

Sophocles N. Brissimis, Panagiotis D. Zervopoulos (2012)

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DOI: 10.1016/J.EJOR.2012.06.003

access: closed

type: Journal Article

metadata version: 2021-10-14

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Sophocles N. Brissimis, Panagiotis D. Zervopoulos:
Developing a step-by-step effectiveness assessment model for customer-oriented service organizations. Eur. J. Oper. Res. 223(1): 226-233 (2012)

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