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"Balancing Customer Requirements and IT Service Standardisation - A ..."

Henrik Brocke, Falk Uebernickel, Walter Brenner (2011)

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DOI: 10.18417/EMISA.6.2.1

access: open

type: Journal Article

metadata version: 2020-03-06

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  - https://dblp.org/rec/journals/emisaij/BrockeUB11
Henrik Brocke, Falk Uebernickel, Walter Brenner:
Balancing Customer Requirements and IT Service Standardisation - A Procedural Reference Model for Individualised IT Service Agreement Configurations. Enterp. Model. Inf. Syst. Archit. Int. J. Concept. Model. 6(2): 4-20 (2011)

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