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"Bank employees' internal and external perspectives on e-service quality, ..."

Gjoko Stamenkov, Zamir Dika (2016)

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DOI: 10.1007/S12525-016-0221-6

access: closed

type: Journal Article

metadata version: 2022-10-02

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  - https://dblp.org/rec/journals/electronicmarkets/StamenkovD16
Gjoko Stamenkov, Zamir Dika:
Bank employees' internal and external perspectives on e-service quality, satisfaction and loyalty. Electron. Mark. 26(3): 291-309 (2016)

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