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"Users taking the blame? How service failure, recovery, and robot design ..."

Nika Meyer (née Mozafari) et al. (2022)

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DOI: 10.1007/S12525-022-00613-4

access: open

type: Journal Article

metadata version: 2023-02-28

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  - journals/electronicmarkets/MozafariSHW22
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  - https://dblp.org/rec/journals/electronicmarkets/MozafariSHW22
Nika Meyer (née Mozafari), Melanie Schwede, Maik Hammerschmidt, Welf H. Weiger:
Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention. Electron. Mark. 32(4): 2491-2505 (2022)

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