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"Users taking the blame? How service failure, recovery, and robot design ..."
Nika Meyer (née Mozafari) et al. (2022)
- Nika Meyer (née Mozafari)
, Melanie Schwede
, Maik Hammerschmidt
, Welf H. Weiger
:
Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention. Electron. Mark. 32(4): 2491-2505 (2022)
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