"Seeking empathy or suggesting a solution? Effects of chatbot messages on ..."

Martin Haupt et al. (2023)

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DOI: 10.1007/S12525-023-00673-0

access: open

type: Journal Article

metadata version: 2024-06-08

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Martin Haupt, Anna Rozumowski, Jan Freidank, Alexander Haas:
Seeking empathy or suggesting a solution? Effects of chatbot messages on service failure recovery. Electron. Mark. 33(1): 56 (2023)

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