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"AI-based chatbots in customer service and their effects on user compliance."

Martin Adam, Michael Wessel, Alexander Benlian (2021)

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DOI: 10.1007/S12525-020-00414-7

access: open

type: Journal Article

metadata version: 2022-10-24

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  dblp key:
  - journals/electronicmarkets/AdamWB21
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  - https://dblp.org/rec/journals/electronicmarkets/AdamWB21
Martin Adam, Michael Wessel, Alexander Benlian:
AI-based chatbots in customer service and their effects on user compliance. Electron. Mark. 31(2): 427-445 (2021)

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