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"Measuring e-CRM service quality in the library context: a preliminary study."

Mei-Yu Wang (2008)

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DOI: 10.1108/02640470810921655

access: closed

type: Journal Article

metadata version: 2020-07-03

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Mei-Yu Wang:
Measuring e-CRM service quality in the library context: a preliminary study. Electron. Libr. 26(6): 896-911 (2008)

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