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"Technology-driven mandatory customer participation: a new recovery ..."

Yu Zhang et al. (2024)

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DOI: 10.1080/0960085X.2022.2139770

access: closed

type: Journal Article

metadata version: 2024-07-12

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Yu Zhang, Xin (Robert) Luo, Bingjia Shao, Jose Benitez:
Technology-driven mandatory customer participation: a new recovery strategy to promote customers' online post-recovery satisfaction. Eur. J. Inf. Syst. 33(3): 315-333 (2024)

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