"Developing human/AI interactions for chat-based customer services: lessons ..."

Polyxeni Vassilakopoulou et al. (2023)

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DOI: 10.1080/0960085X.2022.2096490

access: open

type: Journal Article

metadata version: 2023-02-28

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Polyxeni Vassilakopoulou, Arve Haug, Leif Martin Salvesen, Ilias O. Pappas:
Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government. Eur. J. Inf. Syst. 32(1): 10-22 (2023)

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