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"Redress procedures expected by consumers during a business-to-consumer ..."
Chin Eang Ong, David Teh (2016)
- Chin Eang Ong, David Teh:
Redress procedures expected by consumers during a business-to-consumer e-commerce dispute. Electron. Commer. Res. Appl. 17: 150-160 (2016)
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