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"Voice artificial intelligence service failure and customer complaint ..."
Bin Li et al. (2023)
- Bin Li, Luning Liu, Weicheng Mao, Yongcuomu Qu, Yanhong Chen:
Voice artificial intelligence service failure and customer complaint behavior: The mediation effect of customer emotion. Electron. Commer. Res. Appl. 59: 101261 (2023)
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