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"Assessing the effects of service quality and justice on customer ..."

Ling Zhao et al. (2012)

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DOI: 10.1016/J.DSS.2011.10.022

access: closed

type: Journal Article

metadata version: 2020-02-20

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  - journals/dss/ZhaoLZC12
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  - https://dblp.org/rec/journals/dss/ZhaoLZC12
Ling Zhao, Yaobin Lu, Long Zhang, Patrick Y. K. Chau:
Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model. Decis. Support Syst. 52(3): 645-656 (2012)

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