"Channel integration quality, perceived fluency and omnichannel service ..."

Xiao-Liang Shen et al. (2018)

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DOI: 10.1016/J.DSS.2018.01.006

access: closed

type: Journal Article

metadata version: 2023-12-08

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Xiao-Liang Shen, Yangjun Li, Yongqiang Sun, Nan Wang:
Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience. Decis. Support Syst. 109: 61-73 (2018)

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