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"High tech, high touch: The effect of employee skills and customer ..."
Narayan Ramasubbu, Sunil Mithas, Mayuram S. Krishnan (2008)
- Narayan Ramasubbu, Sunil Mithas, Mayuram S. Krishnan:
High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services. Decis. Support Syst. 44(2): 509-523 (2008)
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