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"An empirical investigation into factors affecting patient cancellations ..."
John B. Norris et al. (2014)
- John B. Norris, Chetan Kumar, Suresh Chand, Herbert Moskowitz, Steve A. Shade, Deanna R. Willis:
An empirical investigation into factors affecting patient cancellations and no-shows at outpatient clinics. Decis. Support Syst. 57: 428-443 (2014)
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