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"How do competitive environments moderate CRM value?"

Alfred Zhu Liu, Hongju Liu, Sean Xin Xu (2013)

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DOI: 10.1016/J.DSS.2012.11.003

access: closed

type: Journal Article

metadata version: 2020-02-20

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Alfred Zhu Liu, Hongju Liu, Sean Xin Xu:
How do competitive environments moderate CRM value? Decis. Support Syst. 56: 462-473 (2013)

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