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"The effects of positive affect and personal information search on outcomes ..."

Lorna Doucet, Sherry M. B. Thatcher, Matt E. Thatcher (2012)

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DOI: 10.1016/J.DSS.2011.11.001

access: closed

type: Journal Article

metadata version: 2020-02-20

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Lorna Doucet, Sherry M. B. Thatcher, Matt E. Thatcher:
The effects of positive affect and personal information search on outcomes in call centers: An empirical study. Decis. Support Syst. 52(3): 664-673 (2012)

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