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"How self-service technology experience evaluation affects waiting time and ..."
Souad Djelassi, Mbaye Fall Diallo, Stephan Zielke (2018)
- Souad Djelassi, Mbaye Fall Diallo, Stephan Zielke:
How self-service technology experience evaluation affects waiting time and customer satisfaction? A moderated mediation model. Decis. Support Syst. 111: 38-47 (2018)
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