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"Don't mind the gap: a conceptual and psychometric analysis of the ..."

Wynne W. Chin et al. (2014)

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DOI: 10.1145/2591056.2591058

access: closed

type: Journal Article

metadata version: 2020-05-20

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Wynne W. Chin, Iris A. Junglas, Andrew Schwarz, Jill M. Sundie:
Don't mind the gap: a conceptual and psychometric analysis of the individual evaluation of discrepancies in the context of is user service satisfaction. Data Base 45(1): 9-28 (2014)

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