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"Incident response teams in IT operations centers: the T-TOCs model of team ..."

Judith M. Brown, Steven L. Greenspan, Robert Biddle (2016)

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DOI: 10.1007/S10111-016-0374-2

access: closed

type: Journal Article

metadata version: 2020-04-09

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Judith M. Brown, Steven L. Greenspan, Robert Biddle:
Incident response teams in IT operations centers: the T-TOCs model of team functionality. Cogn. Technol. Work. 18(4): 695-716 (2016)

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