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"How Can I Help You? Call Centres, Classification Work and Coordination."

David B. Martin et al. (2007)

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DOI: 10.1007/S10606-007-9045-4

access: closed

type: Journal Article

metadata version: 2021-05-31

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  dblp key:
  - journals/cscw/MartinORR07
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  - https://dblp.org/rec/journals/cscw/MartinORR07
David B. Martin, Jacki O'Neill, David Randall, Mark Rouncefield:
How Can I Help You? Call Centres, Classification Work and Coordination. Comput. Support. Cooperative Work. 16(3): 231-264 (2007)

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