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"Development of a workforce management system for a customer hotline service."

C. K. Y. Lin, K. F. Lai, S. L. Hung (2000)

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DOI: 10.1016/S0305-0548(99)00072-6

access: closed

type: Journal Article

metadata version: 2020-02-18

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C. K. Y. Lin, K. F. Lai, S. L. Hung:
Development of a workforce management system for a customer hotline service. Comput. Oper. Res. 27(10): 987-1004 (2000)

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