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"MMAP|M|N queueing system with impatient heterogeneous customers as a model ..."

Sergey A. Dudin, Che Soong Kim, Olga S. Dudina (2013)

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DOI: 10.1016/J.COR.2013.01.023

access: closed

type: Journal Article

metadata version: 2020-03-27

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Sergey A. Dudin, Che Soong Kim, Olga S. Dudina:
MMAP|M|N queueing system with impatient heterogeneous customers as a model of a contact center. Comput. Oper. Res. 40(7): 1790-1803 (2013)

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