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"Markov chain models of a telephone call center with call blending."

Alexandre Deslauriers et al. (2007)

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DOI: 10.1016/J.COR.2005.06.019

access: closed

type: Journal Article

metadata version: 2021-10-14

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  - journals/cor/DeslauriersLPIA07
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  - https://dblp.org/rec/journals/cor/DeslauriersLPIA07
Alexandre Deslauriers, Pierre L'Ecuyer, Juta Pichitlamken, Armann Ingolfsson, Athanassios N. Avramidis:
Markov chain models of a telephone call center with call blending. Comput. Oper. Res. 34(6): 1616-1645 (2007)

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