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"Emotion and sentiment analysis for intelligent customer service ..."

Chen Duan et al. (2024)

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DOI: 10.1007/S10586-023-04073-Z

access: closed

type: Journal Article

metadata version: 2024-04-10

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Chen Duan, Zhengwei Huang, Yiting Tan, Jintao Min, Ribesh Khanal:
Emotion and sentiment analysis for intelligent customer service conversation using a multi-task ensemble framework. Clust. Comput. 27(2): 2099-2115 (2024)

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