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"Artificial intelligence service recovery: The role of empathic response in ..."

Xingyang Lv et al. (2022)

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DOI: 10.1016/J.CHB.2021.106993

access: closed

type: Journal Article

metadata version: 2021-12-15

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  - https://dblp.org/rec/journals/chb/LvYQCX22
Xingyang Lv, Yufan Yang, Dazhi Qin, Xingping Cao, Hong Xu:
Artificial intelligence service recovery: The role of empathic response in hospitality customers' continuous usage intention. Comput. Hum. Behav. 126: 106993 (2022)

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