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"Complaint handling on social media: The impact of multiple response times ..."

Doga Istanbulluoglu (2017)

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DOI: 10.1016/J.CHB.2017.04.016

access: closed

type: Journal Article

metadata version: 2023-03-21

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Doga Istanbulluoglu:
Complaint handling on social media: The impact of multiple response times on consumer satisfaction. Comput. Hum. Behav. 74: 72-82 (2017)

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