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"The impact of service attributes and category on eWOM helpfulness: An ..."

Raffaele Filieri, Francesco Galati, Elisabetta Raguseo (2021)

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DOI: 10.1016/J.CHB.2020.106527

access: closed

type: Journal Article

metadata version: 2021-10-14

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Raffaele Filieri, Francesco Galati, Elisabetta Raguseo:
The impact of service attributes and category on eWOM helpfulness: An investigation of extremely negative and positive ratings using latent semantic analytics and regression analysis. Comput. Hum. Behav. 114: 106527 (2021)

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