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"Ontology-based reasoning for the intelligent handling of customer complaints."

Ching-Hung Lee, Yu-Hui Wang, Amy J. C. Trappey (2015)

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DOI: 10.1016/J.CIE.2014.11.019

access: closed

type: Journal Article

metadata version: 2022-04-09

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Ching-Hung Lee, Yu-Hui Wang, Amy J. C. Trappey:
Ontology-based reasoning for the intelligent handling of customer complaints. Comput. Ind. Eng. 84: 144-155 (2015)

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