"Determining the cost of IT services."

James H. Gerlach et al. (2002)

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DOI: 10.1145/567498.567500

access: closed

type: Journal Article

metadata version: 2018-11-06

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James H. Gerlach, Bruce Neumann, Edwin Moldauer, Martha Argo, Daniel Frisby:
Determining the cost of IT services. Commun. ACM 45(9): 61-67 (2002)

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