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"An overview of IT service management."

Stuart Diaz Galup et al. (2009)

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DOI: 10.1145/1506409.1506439

access: closed

type: Journal Article

metadata version: 2020-12-02

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  - journals/cacm/GalupDQC09
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  - https://dblp.org/rec/journals/cacm/GalupDQC09
Stuart Diaz Galup, Ronald Dattero, Jim J. Quan, Sue A. Conger:
An overview of IT service management. Commun. ACM 52(5): 124-127 (2009)

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