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"Mapping customers' service experience for operations improvement."

Mitchell M. Tseng, Qinhai Ma, Chuan-Jun Su (1999)

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DOI: 10.1108/14637159910249126

access: closed

type: Journal Article

metadata version: 2020-06-18

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  dblp key:
  - journals/bpmj/TsengQS99
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  - https://dblp.org/rec/journals/bpmj/TsengQS99
Mitchell M. Tseng, Qinhai Ma, Chuan-Jun Su:
Mapping customers' service experience for operations improvement. Bus. Process. Manag. J. 5(1): 50-64 (1999)

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