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"Re-designing the service experience in the value co-creation process: an ..."

Francesco Schiavone et al. (2020)

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DOI: 10.1108/BPMJ-11-2019-0475

access: closed

type: Journal Article

metadata version: 2020-10-26

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  - https://dblp.org/rec/journals/bpmj/SchiavoneLSS20
Francesco Schiavone, Daniele Leone, Annarita Sorrentino, Alessandro Scaletti:
Re-designing the service experience in the value co-creation process: an exploratory study of a healthcare network. Bus. Process. Manag. J. 26(4): 889-908 (2020)

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