"Assessing business process complexity based on textual data: Evidence from ..."

Nina Rizun, Aleksandra Revina, Vera G. Meister (2021)

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DOI: 10.1108/BPMJ-04-2021-0217

access: closed

type: Journal Article

metadata version: 2021-12-15

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Nina Rizun, Aleksandra Revina, Vera G. Meister:
Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing. Bus. Process. Manag. J. 27(7): 1966-1998 (2021)

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