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"Recent advances in e-service in the public sector: state-of-the-art and ..."
H. S. Hassan, Essam Shehab, Joe Peppard (2011)
- H. S. Hassan, Essam Shehab
, Joe Peppard:
Recent advances in e-service in the public sector: state-of-the-art and future trends. Bus. Process. Manag. J. 17(3): 526-545 (2011)
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