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"A Multi-Layer Dynamic Model for Customer Experience Analytics."

Sining Chen et al. (2014)

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DOI: 10.1002/BLTJ.21643

access: closed

type: Journal Article

metadata version: 2020-02-27

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Sining Chen, Tin Kam Ho, Avinash Vyas, Jin Cao, Jeffrey Spiess:
A Multi-Layer Dynamic Model for Customer Experience Analytics. Bell Labs Tech. J. 18(4): 19-32 (2014)

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