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"Rough set analysis on call center metrics."
Rong-Rong Chen et al. (2011)
- Rong-Rong Chen, Yen-I Chiang, P. Pete Chong, Yung-Hsiu Lin, Her-Kun Chang:
Rough set analysis on call center metrics. Appl. Soft Comput. 11(4): 3804-3811 (2011)
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