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"Queueing Models of Call Centers: An Introduction."

Ger Koole, Avishai Mandelbaum (2002)

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DOI: 10.1023/A:1020949626017

access: closed

type: Journal Article

metadata version: 2020-08-13

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Ger Koole, Avishai Mandelbaum:
Queueing Models of Call Centers: An Introduction. Ann. Oper. Res. 113(1-4): 41-59 (2002)

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