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"Staff Scheduling for Inbound Call and Customer Contact Centers."
Alex S. Fukunaga et al. (2002)
- Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh:
Staff Scheduling for Inbound Call and Customer Contact Centers. AI Mag. 23(4): 30-40 (2002)
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