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"Adaptive Call Center Workforce Management With Deep Neural Network and ..."

Wuttipong Kumwilaisak et al. (2022)

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DOI: 10.1109/ACCESS.2022.3160452

access: open

type: Journal Article

metadata version: 2022-04-27

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Wuttipong Kumwilaisak, Saravut Phikulngoen, Jitpinun Piriyataravet, Nattanun Thatphithakkul, Chatchawarn Hansakunbuntheung:
Adaptive Call Center Workforce Management With Deep Neural Network and Reinforcement Learning. IEEE Access 10: 35712-35724 (2022)

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