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"The impact of AI-based conversational agent on the firms' operational ..."

Zhenyuan Zhang, Bin Li, Luning Liu (2023)

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DOI: 10.1080/08839514.2022.2157592

access: open

type: Journal Article

metadata version: 2024-05-07

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Zhenyuan Zhang, Bin Li, Luning Liu:
The impact of AI-based conversational agent on the firms' operational performance: Empirical evidence from a call center. Appl. Artif. Intell. 37(1) (2023)

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