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"Density Forecasting of Intraday Call Center Arrivals Using Models Based on ..."

James W. Taylor (2012)

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DOI: 10.1287/MNSC.1110.1434

access: closed

type: Journal Article

metadata version: 2020-06-30

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James W. Taylor:
Density Forecasting of Intraday Call Center Arrivals Using Models Based on Exponential Smoothing. Manag. Sci. 58(3): 534-549 (2012)

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