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"Structure of service level agreements (SLA) in IT outsourcing: The ..."

Jahyun Goo (2010)

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DOI: 10.1007/S10796-008-9067-6

access: closed

type: Journal Article

metadata version: 2020-03-13

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Jahyun Goo:
Structure of service level agreements (SLA) in IT outsourcing: The construct and its measurement. Inf. Syst. Frontiers 12(2): 185-205 (2010)

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