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"An SEM-artificial-neural-network analysis of the relationships between ..."

Lai-Ying Leong et al. (2015)

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DOI: 10.1016/J.ESWA.2015.04.043

access: closed

type: Journal Article

metadata version: 2019-10-19

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  - journals/eswa/LeongHLO15
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  - https://dblp.org/rec/journals/eswa/LeongHLO15
Lai-Ying Leong, Teck-Soon Hew, Voon-Hsien Lee, Keng-Boon Ooi:
An SEM-artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline. Expert Syst. Appl. 42(19): 6620-6634 (2015)

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