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"Client TouchPoint modeling: understanding client interactions in the ..."

Aqueasha M. Martin, Yolanda A. Rankin, Joe Bolinger (2011)

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DOI: 10.1145/1978942.1979087

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Aqueasha M. Martin, Yolanda A. Rankin, Joe Bolinger:
Client TouchPoint modeling: understanding client interactions in the context of service delivery. CHI 2011: 979-982

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