"Web vs Phone based Service Experiences: Effects of Emotions on Customer ..."

Luuk P. A. Simons et al. (2011)

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type: Conference or Workshop Paper

metadata version: 2016-11-26

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Luuk P. A. Simons, Mark de Reuver, David J. Langley, Roelien Attema-van Waas, Maarten C. Hoeve, Femke Hulsbergen, Nicole de Koning:
Web vs Phone based Service Experiences: Effects of Emotions on Customer Satisfaction Across Sectors. Bled eConference 2011: 52

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