"Towards Predictable B2B Customer Satisfaction and Experience Management ..."

Petri Kettunen, Mikko Ämmälä, Jari Partanen (2015)

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DOI: 10.1007/978-3-319-18612-2_18

access: closed

type: Conference or Workshop Paper

metadata version: 2021-10-14

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Petri Kettunen, Mikko Ämmälä, Jari Partanen:
Towards Predictable B2B Customer Satisfaction and Experience Management with Continuous Improvement Assets and Rich Feedback. XP 2015: 205-211

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