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"Chance-constrained scheduling with recourse for multi-skill call centers ..."
Thuy Anh Ta et al. (2015)
- Thuy Anh Ta, Wyean Chan, Pierre L'Ecuyer, Fabian Bastin:
Chance-constrained scheduling with recourse for multi-skill call centers with arrival-rate and absenteeism uncertainty. WSC 2015: 3156-3157
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